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Frequently Asked Questions

How do I clock in and out? ›
Tap the Time tab at the bottom of the app. You'll see a large Clock In button. Tap it to start your shift — a live timer will show how long you've been on. To clock out, tap Clock Out and you'll have the option to add a note before confirming.
How do 24-hour shifts work? ›
When adding a manual entry, if your end time is earlier than your start time (e.g. 07:00 to 07:00, or 19:00 to 07:00), the app automatically carries the clock-out to the next day. You don't need to split the entry at midnight. A hint below the time field confirms this.
How do I request PTO or time off? ›
On the Time tab, tap "Request Time Off." Choose the type (PTO, Sick, or Vacation), enter your start and end dates in YYYY-MM-DD format, add an optional note, and tap Submit. Your request will appear as Pending until an owner or admin reviews it.
How do owners approve time off requests? ›
Owners and admins will see a Requests button on the Time tab showing the number of pending requests. Tap it to open the requests panel. Each pending request has Approve and Deny buttons. Approving a request automatically creates time entries for every day in the requested range.
How do I set up my pay period? ›
Tap the gear icon on the Time tab (owners only). You'll see the Pay Period Settings screen. Choose a preset length (weekly, bi-weekly, 4 weeks, monthly) or enter a custom number of days. Then pick which day of the week the period starts on. The summary will show exactly how your periods will be calculated before you save.
Can I add time entries manually? ›
Yes — owners can add manual entries for any crew member. In the Team Hours view, tap a member's name, then tap "+ Add Entry." A calendar will appear showing all days in the pay period. Tap any day (including future dates) to add an entry. Enter start and end times in 24-hour format.
How do I export a pay period report? ›
In the Team Hours view, tap a member's name to open their detail. Tap the "PDF" button in the top right. The app will generate a PDF report showing their total hours broken down by Work, PTO, Sick, and Vacation, with a full entry table. Your device's share sheet will open so you can save or email it.
What do the different roles mean? ›
Owner — full access including billing, pay period settings, and all admin functions. Admin — can manage team hours, approve/deny requests, add manual entries, and create tags. Employee — can clock in/out, submit loadouts, and request time off.
How do I invite my team? ›
Go to the Team tab and tap "Add Member." Create their account with a name, username, and temporary password, then assign them a role. Share your company code with them — they'll use it along with their username and password to log in on their own device.
Why is my pay period not saving? ›
Make sure you tap the "Save Pay Period" button after configuring your settings. The app requires both a period length and a start day to be set. If changes aren't persisting after restarting, try signing out and back in. If the issue continues, contact support.
How much does Loadout Manager cost? ›
$15 per month for your entire company — unlimited team members, templates, submissions, and all time tracking features. You can cancel anytime from the Billing section in Settings.
How do I cancel my subscription? ›
Go to Settings → Billing → Manage Subscription. You can cancel at any time. Your subscription will remain active until the end of the current billing period. If you have trouble, email us at [email protected] and we'll take care of it.
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How-To Guides

01

Getting Started

Set up your company and get your first crew member logged in.

  • 1
    Download the app and tap "Create Account"
  • 2
    Enter your company name and create a unique company code
  • 3
    Set your name, username, and password
  • 4
    Share your company code with your crew
  • 5
    Add team members from the Team tab
02

Setting Up Time Tracking

Configure your pay period so hours track correctly from day one.

  • 1
    Go to the Time tab and tap the ⚙ gear icon
  • 2
    Choose a period length — weekly, bi-weekly, or custom days
  • 3
    Pick which day of the week your period starts
  • 4
    Review the summary showing start → end days
  • 5
    Tap "Save Pay Period"
03

Clocking In & Out

Track your shift with one tap — including 24-hour shifts.

  • 1
    Open the Time tab
  • 2
    Tap "Clock In" to start your shift
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    Live timer shows elapsed time
  • 4
    Tap "Clock Out" when done
  • 5
    Add an optional note and confirm
04

Managing Time Off Requests

Submit requests as crew, approve or deny as an admin.

  • 1
    Tap "Request Time Off" on the Time tab
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    Select PTO, Sick, or Vacation
  • 3
    Enter start and end dates (YYYY-MM-DD)
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    Add an optional note and submit
  • 5
    Admin taps Requests badge to approve or deny
05

Exporting Pay Reports

Generate a PDF time report for any crew member.

  • 1
    Go to the Time tab and tap "Team Hours"
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    Tap a crew member's name
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    Use the ‹ › arrows to navigate to the pay period
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    Tap the "PDF" button in the header
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    Share or save via the native share sheet
06

Building a Loadout Checklist

Create a custom equipment template for your crew to complete.

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    Go to the Loadouts tab and tap "New Template"
  • 2
    Add a title and description
  • 3
    Add fields — checkboxes, text inputs, dropdowns
  • 4
    Mark critical items as required
  • 5
    Publish and your crew can start submitting
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App Status

App (iOS) Operational
Database & Sync Operational
Time Tracking Operational
Loadout Submissions Operational
PDF Export Operational
Billing & Subscriptions Operational

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We're a small team and we actually read every message. If you're having an issue, include your company name and what you were doing when the problem happened — it helps us fix things faster.

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